Faq

Frequently Asked Questions



Is there any malaria or other epidemic in Sundarbans?
Absolutely not.

Where do we start our tour?
From our office at 8am, or from SCIENCE CITY at 9am.

Are there any chances of tiger attacks on the boat?
There has never been one, and we don’t see any chance of it.

What kinds of clothes do we carry?
Please carry warm clothes in winter, it might get chilly. For summers any kind of clothes. Since the trip has interaction with villagers, it is advisable to wear covered clothes.

What kind of identity proof do we need and who gets the necessary permits?
For Indians we need any kind of photo id proof, and for foreign travelers original PASSPORT is a must, which they have to carry on their travel. We do all the necessary permissions and permits.

Do we have to pay anything extra for our cameras?
We pay for your digital cameras, however if you have a handy cam (video    camera), an extra cost of rs 300 has to be paid by the traveler.
    
Does the tour cover any kind of insurance?
NO, the tour does not cover any kind of insurance.

What are the chances of seeing the animals?
No one can guarantee animal sightings. But Sundarban is more than just animal   sightings. The people the landscape, the nature is the real winner of that place.

Do we carry sleeping bags?
No you do not need to carry sleeping bags or blankets.

Availability of the tour?
We do tours on an everyday basis, though there is an extra cost if there are no groups on that day. E-mail or call us to find about the available groups.

 How can we book the tour?
 Directly from our website
 By emails
 By phone calls

Are there any refunds if we do not like the tour?

We have been doing this trip since 2007 and a list of happy clients is a   testimonial for our good services.
We are open to any advices or suggestions; however do not embarrass yourself by asking for refunds, because there are NONE.

How can we pay for the tour?
Cash
Papal
Bank transfers
Demand drafts.

What are the Cancellation charges?
We believe that people can have serious causes for canceling the tour, so we have kept a policy where we try to minimize the damage for our clients.
Flat 30 percent will be deducted for any kind of cancellations 2 days before the trip, however in case of NO-SHOW, there will be no refund.
In cases where the traveler cannot reach on time due to late trains or flights, we can always accommodate them on the next tour, without any extra costs.

Are there any hidden costs?
NO THERE ARE NONE!

Whom do we contact in case of unanswered queries?
You can email us on shawrajesh79@yahoo.co.in or come directly to our office.Please note that Timings are subject to change due to the difficult terrain of sundarbans so please do not complain about timings and DO NOT expect any refunds.

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